Our Commitment to Responsible Gaming

At Malhoria Casino & Hotel, we are committed to promoting responsible gaming practices and providing a safe and supportive environment for all our guests. We believe that entertainment should be enjoyed in a responsible manner and strive to ensure that our guests have a positive and balanced experience.

Responsible Gaming Principles

Our responsible gaming program is guided by the following principles:

• Entertainment should be enjoyed as a leisure activity, not as a means of generating income
• All guests should be fully informed about the nature of gaming activities
• Gaming decisions should be made in a rational and controlled manner
• Gaming should be balanced with other leisure activities
• Guests should play within their financial means

Our Responsible Gaming Measures

Staff Training

All our staff members receive comprehensive training on responsible gaming. They are equipped to identify signs of potential problem gaming behavior and to provide appropriate assistance and information to guests.

Self-Exclusion Program

We offer a self-exclusion program for guests who wish to restrict their access to our entertainment venue. This program allows individuals to voluntarily exclude themselves from participating in gaming activities for a specified period or indefinitely.

Time and Spending Limits

We encourage our guests to set personal limits on the time and money they spend on gaming activities. Our staff can assist guests in setting these limits and adhering to them.

Information and Resources

We provide information and resources about responsible gaming throughout our venue. This includes educational materials about the risks associated with excessive gaming and contact information for support services.

Recognizing Problematic Behavior

Problem gaming can manifest in various ways. Some common signs include:

• Gaming for longer periods than intended
• Gaming to escape problems or relieve distress
• Unsuccessful attempts to cut back or stop gaming
• Lying to conceal the extent of gaming activities
• Jeopardizing relationships, career opportunities, or educational pursuits due to gaming
• Relying on others to fund gaming activities

If you or someone you know is experiencing these signs, we encourage seeking support from qualified professionals.

Support Resources

We partner with several organizations that provide support services for individuals experiencing problems with gaming:

• National Problem Gambling Helpline: 1-800-522-4700
• Gamblers Anonymous: www.gamblersanonymous.org
• National Council on Problem Gambling: www.ncpgambling.org

These resources offer confidential support, counseling, and information for individuals and their families affected by problem gaming.

Underage Gaming

Malhoria Casino & Hotel strictly prohibits underage gaming. All guests must be at least 21 years of age to enter our entertainment venue, and we implement rigorous age verification procedures to prevent underage access.

Commitment to Improvement

We continuously review and enhance our responsible gaming initiatives to ensure they remain effective and aligned with industry best practices. We welcome feedback from our guests and stakeholders to help us improve our approach to responsible gaming.

Contact Us

If you have any questions about our responsible gaming policies or if you need assistance, please contact our Responsible Gaming Ambassador at [email protected] or speak with any of our management staff.